Employment

While many companies are struggling, we are growing rapidly, providing you with the stability you need. You'll love our work hard/play hard atmosphere, where you can squeeze in a game of ping-pong while wearing flip-flops. If you want to be part of the fast-paced team of smart, fun people, this is the job for you!

(mt) Media Temple, Inc. is an industry-leading, privately held, profitable web hosting and software application services company based in California. Since 1998, our company has provided businesses worldwide with reliable, professional-class network environments to host websites, email, business applications, and other rich media content. We are a friendly, accessible group of "technology agnostic" engineers, support professionals, and business developers focused on the continued financial success of our company while adding value to the services we provide.

As our Customer Support Agent based in Los Angeles (Culver City), CA, your primary mission will be to handle incoming inquiries related to customer accounts, billing, and light technical issues, including FTP, email, DNS. Your strong communication skills will be crucial as you answer inbound phone calls to our call center and draft emails to summarize your conversations. You will utilize your call center experience to aid our customers by providing accurate answers in a timely manner. Your familiarity with web hosting, whether obtained in a professional or personal arena, will come in handy as you tackle issues relating to FTP and DNS. If you have a passion for customer service and genuinely enjoy helping people, apply to join our (mt) Media Temple team!

Compensation commensurate with experience. To apply, click the “Apply Now” link below. « Hide

We’re proud to have an award-winning culture. Self-organized teams, "free-loader" lunches, bagel Fridays, ping-pong battles, and movie nights are just some of the ways we've become one of LA's Best Places to Work.

Qualifications

• Previous experience performing administrative tasks for a large organization
• Previous experience coordinating travel arrangements for management
• Excellent calendar management skills, including coordination of complex executive meetings
• Familiarity with Mac OS, Google Calendar, iWork, and Microsoft Office
• Excellent written and verbal communication skills
• Comfortable with public speaking
• Proven ability to manage time efficiently and work under tight deadlines
• Ability to discreetly manage sensitive information

Duties & Responsibilities

• Manage and maintain executives’ schedules
• Coordinate meetings for multiple departments
• Schedule and coordinate Board meetings and related executive events
• Coordinate travel for executives, VIP visitors and clients
• Assist executives with preparation of presentation materials
• Reconcile expense reports for multiple departments
• Organize and maintain critical information for the company

To apply, click the “Apply Now” link below. « Hide

Here's your chance to directly contribute to the cost-savings, strategic direction and efficiency of this well-respected organization. You'll love our work hard/play hard atmosphere, where you can bring your dog to work and squeeze in a game of ping-pong while wearing flip-flops. If you want to be part of a fast-paced team of smart, fun people, this is the job for you!

(mt) Media Temple, Inc. is an industry-leading, privately held, profitable web hosting and software application services company based in California. Since 1998, our company has provided businesses worldwide with reliable, professional-class network environments to host websites, email, business applications, and other rich media content. We are a friendly, accessible group of "technology agnostic" engineers, support professionals, and business developers focused on the continued financial success of our company while adding value to the services we provide.

As an HR Analyst at our Culver City, CA office, your first mission will be to establish sets of operationally-based metrics to ensure HR alignment with company-wide business objectives. This will include researching, identifying, and modeling HR workforce trends and measurements, presenting recommendations on business-critical initiatives to HR and senior management, and overseeing the effort as we move to a more metrics-centric approach to managing HR throughout the company. You will partner with the HR team to develop analyses to support key initiatives and strategies, such as employee benefits, compensation, employee relations and other HR policies. Use your solid communication skills, strong analytical skills and advanced computer skills to track HR metrics and develop ad-hoc and regular reports for areas including benefits, compliance, staffing, and EEOC. You are also highly customer-centric in effectively addressing employee questions in a timely manner regarding policy, benefits and other employee-related issues. Adding value to information by making it meaningful, accessible and engaging will ensure your success at Media Temple!

To apply, click the “Apply Now” link below. « Hide

For this role, we seek individuals with the following qualities:

• Strong systems and network security awareness.
• Extensive experience in administration of shared/multi-user Linux/Solaris servers.
• Experience with server-hardening technologies such as SELinux, iptables, firewalls.
• A thorough understanding of Apache/MySQL/PHP and their vulnerabilities.
• Central log collection/auditing/response.
• SMTP server/relay admin experience (Exim).
• Some programming/scripting (Perl/Python/Bash/Ruby).
• Excellent troubleshooting skills across multiple portions of complex multi-server environments.
• Thorough understanding of network protocols and topologies.
• Strong drive to document new security procedures and to uplift the old ones.
• Motivation to improve security awareness with the rest of the (mt) team.
• Able to automate security-related tasks and sufficiently document them.
• Formal education in CS/CE (BS or MS) is welcomed, but not required.
• CISSP and/or CISM security certification would be a major plus.

As the Security Operations Engineer you will be:

• Responsible for the real-time security of the (mt) network.
• Tracking emerging threats and finding root causes.
• Identifying malicious activity within our network and tracking down and securing its source:
  • Identifying and securing compromised accounts.
  • Identifying initial vectors/web application exploits and disabling them.
  • Notifying customers of the necessary path to resolution (e.g. update passwords/application)

• Focusing on customer site vulnerabilities, keeping customers safe from:
  • malware
  • viruses
  • spam

• Coordinating and communicating ongoing tasks with other teams for:
  • detection
  • prevention
  • mass infection cleanup
  • security issue fixes
  • host server updates
  • customer notifications

• Tuning the auto-ban/blackhole systems (listing and de-listing IPs, as appropriate).
• Collaborating on a day-to-day basis with the Abuse Team.
• Communicating and collaborating with (mt)’s other departments and security roles.
• Be an evangelist for security best practices.
• Maintaining up-to-date knowledge of security best practices and technologies through research and communication with various security communities/hosting companies.

To apply, click the “Apply Now” link below. « Hide

For this role, we seek individuals with the following skills:

• Linux/Solaris
• Virtualization with KVM/Virtuozzo/Xen
• Perl/Python/Ruby/Shell scripting/Whatever
• Puppet / Configuration management
• MySQL
• Network security tracking experience with understanding of network protocols and topologies.
• Server hardening, SELinux, iptables, firewalls, etc
• LDAP/Kerberos

As the Security Infrastructure Engineer, you will:

• Help ensure that our servers and services are secure by default.
• Develop and implement tools and processes to defend against various types of attacks and intrusions.
• Provide risk-graded awareness of what is running on and happening to our infrastructure.
• Own the creation and maintenance of security policies, procedures, standards and guidelines.
• Cross train all departments on Infosec standards and procedures.
• Collaborate with business units, application teams, architectural teams, and third party vendors.
• Research, provide guidance, and apply developments in the IT security industry to the company.
• Maintain up-to-date knowledge of security best practices and technologies.

Not required, but nice to have:

• BS or BA degree in a related field or equivalent work experience, Masters preferred.
• CISSP and/or CISM security certification.
• Experience coordinating information security activities
• Detailed knowledge and experience in security and regulatory frameworks including ISO 27001, GLBA, SOX, PCI, FFIEC etc.

To apply, click the “Apply Now” link below. « Hide

Don’t worry, we may be a 24-7 operation but carrying a pager and being on-call is not part of this admin gig. That’s because we’re fully staffed with admins who work a set schedule on the day, swing or night shifts. We’re proud to have an award-winning culture. Self-organized teams, 'free-loader' lunches, bagel Fridays, ping-pong battles, and movie nights are just some of the ways we've become one of LA's Best Places to Work.

For our team, we seek individuals with the following qualities:

• Strong systems and network security awareness.
• Excellent troubleshooting skills across multiple portions of complex multi-server environments.
• Strong drive to document new procedures and to uplift the old ones.
• Motivation to improve the knowledge of the rest of the team.
• Procedural approach to solving problems.
• Efficient with time self-management.
• Able to field customer requests that are escalated to our team.
• Works well with others in a team setting, but can also focus on solo projects.
• Communicate and collaborate well with (mt)’s Development, Product, Customer Service and Sales departments.
• Formal education in CS/CE (BS or MS) is welcomed, but not required.

You don’t need to be an expert in all of these, but you will be eventually at (mt):

• Operating Systems (installation, configuration, security, upgrades, maintenance):
  • Linux: CentOS, Debian and a few variants
  • Solaris 10 / OpenSolaris
  • Nexenta OS
• Configuration management, version control, continuous integration:
  • Puppet, Subversion (hopefully not for long), Git, Jenkins
• Virtualization: Virtuozzo, Linux KVM, OpenNebula
• Extensive experience with monitoring (Nagios / Thruk is a big plus)
• Scalability plumbing (LVS and other load balancers)
• Scripting / data manipulation: Perl, Bash, Ruby, Python, Awk, PHP, etc.
• Firewalls: iptables, ipfilter.
• Databases (Configuration, access control, replication, tuning, other engines)
  • MySQL / Percona, PostgreSQL, NoSQL technologies
• Various Internet technologies (in no particular order):
  • Filesystems: Ext2, Ext3, NFS, ZFS, DRBD, GlusterFS
  • Web Servers: Apache, Nginx
  • Email: Dovecot, Exim
  • DNS: Power DNS, DJBDNS
  • System / Network monitoring tools: Graphite, Observium, Netflow.
  • Automated imaging systems: System Imager, PXE, Kickstart, Cobbler.
  • Remote “lights out” management systems: iLO, ILOM, DRAC, iPEPS.
  • Hardware and Software RAID.
• Team collaboration tools:
  • JIRA
  • Confluence
  • Fisheye
  • Crucible
• Understanding of and experience with enterprise-class server hardware from the following manufacturers (again, a minor part):
  • HP
  • DDN
  • Sun/Oracle
  • Dell
• Familiarity with network technologies (this position is not primarily network-focused, but you’ll need to know a thing or two)
  • Foundry/Cisco
  • HP Procurve

To apply, click the “Apply Now” link below. « Hide

This role definitely requires a measurable degree of technical savvy. You must possess the inherent ability to quickly learn and adapt to new technology without fear or reservation. Understanding what you’re selling and who you’re selling to is critical to ensuring new and existing customers are fitted with the services they need to help them thrive.

We’re proud to have an award-winning culture. Self-organized teams, 'free-loader' lunches, bagel Fridays, ping-pong battles, and movie nights are just some of the ways we've become one of LA's Best Places to Work.

Responsibilities:

• Develop and maintain sales materials and current product knowledge
• Establish and maintain current client and potential client relationships
• Manage account services through quality checks and other follow-up
• Identify and resolve client concerns
• Determine customer requirements and expectations in order to accurately recommend specific products and solutions
• Initiate direct contact with customers ‘after the fact’ to ensure expectations have been met and services are operating as promised
• Prepare action plans and schedules to identify specific customers to contact

Requirements:

• A Bachelor’s degree is preferred, but not necessary
• A proven sales record
• “Otherworldly” multi-tasking skills (can you live chat and take calls at the same time?)
• Salesforce or comparable CRM experience is a must
• Ability to work productively in a team environment
• A sense and understanding of accountability
• Professional, patient and courteous demeanor
• A solid understanding of current web technologies (You don’t need to be a developer, but knowing what they do will help considerably)
• Must be a motivated self-starter, requiring little hands on direction with the ability to set and meet goals
• Mac OS X proficient
• Follow Through, Follow Through, Follow Through
• A love of all things “Web”

To apply, click the “Apply Now” link below. « Hide